Fast Response = Happy Customer

A quick and informative reply from the PetLynx team brings in great appreciation from the customer:

Customer: This summer one of our dogs lost her Pet Lynx identification tag. Can they be replaced?

PetLynx Same Day Reply: I will send you a few new replacement tags right away! When you receive it you need to go onto your dogs profile and update the tag number, below is some instructions on how to do that.

-go onto your profile

-open up the dogs information,

-at the top is a bunch of yellow tabs, go into identification

-down to External Tags,

-click view

-then back up on the left hand side under the yellow tabs it says edit,

-enter your new tag number and press save.

Customer: "Thank you so much. I’ve recently updated their profiles but will do the same when we receive the new tags. Great program!!! Hopefully we never lose them but if we do this is such a great identification system."

This whole scenario took place over a period of probably 12 hours, she sent the email - we replied with instructions and sent her the tags that same morning. It is assumable that our fast acting team that deals directly with the customers is what is making our corporation successful.