A Happy Adoptee

A heart warming adoption story:
"Cookie.. We have adopted her and she's the greatest dog ever, loves other dogs, loves to play ball and play in pool. She talks all the time, kind of a gargle, sometimes comes out as Thank You,,, Glad to have found her, Had her Vet checked and confirmed that she is a pure bred Nova Scotia Duck Tolling Retriever.. Thanks you for taking these dogs in and helping them find new homes,, We love her, It says she was surrendered by owner, not sure if you can let them know that she is so loved and safe....."

Fast Response = Happy Customer

A quick and informative reply from the PetLynx team brings in great appreciation from the customer:

Customer: This summer one of our dogs lost her Pet Lynx identification tag. Can they be replaced?

PetLynx Same Day Reply: I will send you a few new replacement tags right away! When you receive it you need to go onto your dogs profile and update the tag number, below is some instructions on how to do that.

-go onto your profile

-open up the dogs information,

-at the top is a bunch of yellow tabs, go into identification

-down to External Tags,

-click view

-then back up on the left hand side under the yellow tabs it says edit,

-enter your new tag number and press save.

Customer: "Thank you so much. I’ve recently updated their profiles but will do the same when we receive the new tags. Great program!!! Hopefully we never lose them but if we do this is such a great identification system."

This whole scenario took place over a period of probably 12 hours, she sent the email - we replied with instructions and sent her the tags that same morning. It is assumable that our fast acting team that deals directly with the customers is what is making our corporation successful.

Quick Thoughts From PetLynx

Just a few thoughts and ideas for the customers of PetLynx.

Recently I received an email from a customer that had a few questions in it regarding our PetLynx tags...

"Message: recently registered and received a tag for my dog's collar. Questions:
1. how do i attach?
2. as she is still growing and will need larger collars, are the tags easily removed and transferable to a new collar?
3. if need to replace, can i do so and keep the same ID #?
4. cost toreplace tag is how much/how ordered/how paid?"

I thought to myself after reading this "Wow these are very valid questions that many of our customers might be asking". So I thought I would post my response to this customer so that if any of our followers were wondering the same thing then they would be able to see some of the ideas and answers that I have given.

" - To attach the PetLynx tag just fold it around and put the one end through the other end with the square hole.
- I would suggest finding a heavy duty key chain ring that you can take off of the old collar and put on the new ones as she grows for the tags are not supposed to be easy to remove.
-We can also replace them free of charge if it is lost or what ever the case may be. The ID number would not be the same on the tag though, but it is very easy to go on line and change the tag number.
-You can order that by just emailing back to this email or calling in and leaving a message with your mailing address and some account information like user name or your full name. The number to call would be (1-403) 568 8029 Or (1-866) 738 5969.

The customer that had sent me the email asking these questions was very happy with the answers and ideas that I had given her, I hope that it can help those customers that might be wondering the same thing in the same way that it had helped this particular customer!

The Search For Leonard

"I stay up late to check Leonard's matches everyday. I can't believe all the
beautiful kitties I see and hope their families find them. The sheer volume
of grey cats alone astounds me. I would like to thank everyone involved from
Animal Control Officers, the folks that run this site to private citizens for
their Herculean efforts. The world is a better place because you are in it.
Although my heart is small it is filled with gratitude. Thanks so much. Keep
up the good work and have a great day. Now, let's find our lil'
Leonard.

Sincerely,Tina"

Above is an email we recently recieved from an appreciative customer, thankful for the effort put forth in the search for her missing cat, Leonard. Though the search has thusfar been unsucessfull there is still plenty of hope for Leonard; with the efforts of so many people from so many dirrections the PetLynx Corp as well as Tina have reason to believe that Leonard will eventually come back to her and - fingers crossed - in good health